Shipping Policy

We ship to street and rural addresses inside the United States. International delivery is not offered, and orders sent to a forwarding service that ships abroad cannot be accepted.

Orders confirmed before 2pm on a business day are picked and packed the same day. Anything ordered later is boxed on the next business day.

Our packing desk works Monday through Saturday, and every order leaves within one business day of payment. A heavy bike carton is packed by hand, so a holiday weekend can add a day.

Standard transit takes three to five business days after the carrier scans the carton. Orders to addresses in remote areas can sit at the longer end of that range.

Transit time is counted in working days, so weekends and public holidays are not included. A large tricycle or bike box travels on a ground service and may take one extra day.

Most orders arrive within three to five business days of dispatch, so a parcel packed on Monday usually lands by the end of that week.

If the order was placed after the cut-off, add one business day to the estimate. Once the carrier scans the box, the tracking page shows a narrower delivery window than we can promise at checkout.

Standard shipping is free on orders of $75 or more before tax. Below that amount a flat rate is shown at checkout, and no separate handling fee is added later.

The flat rate covers one delivery address. Splitting an order across two addresses creates two shipments, and each shipment is charged separately under the same free-shipping threshold.

A tracking number is emailed once the carrier collects the carton. The first scan can take up to one business day to appear on the carrier's website.

If tracking has not updated within two business days, email [email protected] with the order number. We contact the carrier and reply with an update once the parcel is located.

Tell us within 14 days if a carton arrives damaged, is missing an item or never shows up. Photographs of the box and the shipping label help us open a carrier claim quickly.

Once the claim is confirmed we send a replacement part or product, or issue a refund for the missing value. Report the problem before assembly so the original packaging stays intact.